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For Organizers

What are my benefits as an Organiser?

As an Organiser, you get to manage your dashboard, where you get access to features such as creating events and workshops, which will be highlighted on the Panelhive website. You also enjoy benefits of managing your registrations, fee structure, customer database. Furthermore, you can also publish videos and podcasts for your followers.

We try to bring you the best experience of managing your events and communicating with your clients.

What is Panelhive ticket fee structure?

Panelhive has a simple fee structure of charging 2.5% of the ticket price + $0.60 per sold ticket as service fee from the Organizers. We only charge on priced tickets. No fees is charged on free tickets.

I need to ask specific questions for registration, can I do that?

Easily! Our platform is designed for your ease. You can customise your registration as per your needs. You can create new registration forms under ‘Registration Forms’ in Dashboard and link with your events.

Is there any limit on the videos and podcasts I can publish?

As an Organiser, you get 3 GB of free space to publish your videos and podcasts. Yay!

If you utilise all of your free space, you can purchase additional cloud space anytime by selecting one of our plans which meet your requirements. Check out our plans in Pricing & Plans page.

How long it takes for me to receive the payout from my ticket sales?

Please allow us upto15 working days to complete the payout process. Payout will be the final amount after deducting the payment processing fees. Please make sure your Payout details are accurate in your account settings. Panelhive is not liable in case of any loss or charges owing to incorrect transfer owing to incorrect bank details.

Can I edit event details after I publish it?

Yes, you can! You always have the option to edit event details even after the event is published. You can also choose to pause, cancel or delete an existing event.

Can I cancel a Paid Event?

Yes, if for any reason you need to cancel a paid event, you have the option to do that in the Dashboard. The system will automatically send email notifications to your registered participants on cancellation.

Can I create multiple tickets for my events?

Yes, you have the option to create multiple categories for tickets.

What happens to the ticket collection if I have to cancel a paid event?

No problem! If a paid event gets cancelled for any reason, the amount collected will be refunded back to the registrants.

Do I have to pay any fee to create Organiser account?

Ofcourse not! You can create a free account anytime and put up your events, workshops and media. By default, you enjoy the benefits of a Basic Plan, where you get 3 gb of cloud space! If you would like to increase your cloud space at any point of time, you can choose to upgrade your plan.

How do I upgrade my Plan?

You can select the option to ‘Upgrade Plan’ from your organiser account dashboard. You can also find the options on our plans on ‘Pricing & Plans’ page in the footer. You can select the plan which suits your requirements.

Can I upload online courses or workshops?

Ofcourse, you can create and manage online courses & workshops. The process is same as creating an event. Just go to your Dashboard and ‘Add Event’. You can specify it’s a course in the title to be specific and also select the option under ‘Event Type’.

I have an issue I am not able to resolve?

Don’t worry, for all queries related to Panelhive, feel free to write to us! We will get back.


For Users

How can I keep track of the events & media I like or register for?

You can access all your liked events, media, organisers you follow and registered events under ‘My Content’.

Can I create event using a User account?

Sorry, to create an event, you must sign up for an Organiser account! It will give you loads of features so you can create events and manage them with ease.

Can I buy cloud space using User account?

Sorry, you need to create an Organiser account, to access our storage plans. The organiser account gives you the Basic Plan by default, where you can enjoy upto 3 gb of cloud space to showcase your content.

What is the payment mode used by Panelhive?

For now, we can only accept payments made via Credit Card. All payments are processed by our payment partner Stripe.

If I purchase a ticket for an event, but I am unable to attend, can I get a refund?

Sorry, our system will not be able to cancel your registration for a paid event or refund you back the amount. Also, our Policy states that refunds will only be made in case the Organiser cancels the event.

I have registered for an event, but it doesn’t show under My Content?

Oops! Could be a technical error, please write to us and we will try to fix it.

I have an issue I am not able to resolve?

Don’t worry, for all queries related to Panelhive, feel free to write to us! We will get back.